Frequently Asked Questions
These are some common questions we receive. If your question is not answered please do not hesitate to reach out to us at hello@odettefurniture.com or call us at 205-378-7769.
shipping
How much is shipping?
Costs of shipping vary based on location, order size and services required. Generally speaking, freight to a commercial address with a loading dock runs anywhere from 15-18%. White glove delivery is available and is quoted on a case-by-case basis. Antiques are only shipped via insured courier. Please reach out to hello@odettefurniture.com for a shipping quote for your order.
What is your lead time?
Lead times vary based on product availability. If a piece is in stock, we typically ship within 72 hours. If something is not in stock, the lead time can vary between 8-16 weeks depending on fabric and component availability. Please reach out to hello@odettefurniture.com for specific product lead times.
What do I do if my product arrives damaged?
While we try our best to deliver only first quality products, things do happen. We ask that any shipment that shows up damaged is refused and sent back to us. If concealed damage is present we ask that any claim is filed within 48 hours of receipt. Claims can be submitted to hello@odettefurniture.com.
product
How do I set up a trade account?
Can I get a price quote?
Please reach out to hello@odettefurniture.com with any questions on pricing. Price quotes given are valid for 30 days. After 30 days, please reach out for a new quote.
Do you offer COM?
Yes! We offer many custom options on a wide range of furniture.
How do I get fabric samples?
Please send a request for samples to hello@odettefurniture.com and include any specific fabrics/finishes needed and a ship to address. We source fabrics from around the globe and offer a wide variety of choices. Our team is happy to help you find the perfect fabric for your project.
Are all of your fabrics performance fabrics?
While not all of the fabrics in our line are performance treated, we do offer several performance options that will be clearly labeled as performance. Outside of that, we strive to select only fabrics that we would consider to be “user friendly”, meaning we expect them to be easy to clean and maintain under normal residential use.
What is your warranty?
In short, our warranty is as follows:
- Limited lifetime warranty on all frames and springs protecting against manufacturers defect
- 5 year warranty on cushions
- Industry standard 1 year warranty on fabrics